CISCO ICM SOFTWARE RELEASE 4.6.2 SCRIPT EDITOR GUIDE PDF

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Script Editor Overview. This chapter introduces the Script Editor and describes how to create and install a simple script. It includes: An introduction to routing. Note Though this is a new manual with new information, it was created from chapters 8 through 14 of the GeoTel Intelligent CallRouter System Manager Guide. For general information about the Script Editor, see “Script Editor Overview”. ICM software makes the open script version the current active version.

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Many customers find the standard auto attendant too scriot. Variable A variable is a named object that holds a value. Cisco Unity Express 2.

If its algorithm is suitable to you, take it, set it up and use.

Once you are on the appropriate Cisco Unity Express version software page, download the editor and sample scripts. Skill group A collection of agents at a single contact center who share a common set of competencies.

For example, you could create a user variable called user temp to serve ciaco a temporary storage area for a string value used by an If node. My Blog Consolidated content from other websites. The default auto-attendant script comes with Cisco Unity Express is called This file resides scrit the system directory, and cannot be downloaded, copied, or uploaded. Notify me of new comments via email. User variables User variables are variables you create to serve as temporary storage for values you can test with an If Node.

You are commenting using your Twitter account. So, i want to customize the auto attendant rather than using default system prompts like etc. This script is commonly referred to as the script, which, if. Call control variables include information about where the route request came from, contact classification data, and data to be passed to the peripheral that receives the contact.

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There already exists quite a functional Cisco script based on TCL: Media classes Media classes are the types of contacts that ICM software can route in an integrated contact center system.

Resources and I’m trying to do a call redirect to an auto attendant on a different phone system in Unity same cluster.

cisco auto attendant script editor

When a contact of a certain call type is received, the associated script runs on that contact. Dial by extension from a secondary auto. Discussion threads can be closed at any time at our discretion. scrit

Be respectful, keep it civil and stay on topic. PanaVise PortaGrip car mount keeps a fierce grip on phones With its thick plastic arms and strongly engineered hinges, the PortaGrip car mount won’t gulde easily dislodged from a windshield or broken in the automotive environment.

If any have the predifined scripts in. My script requirements are very similar and I’d like to use that as a starting point. Translation route A translation route is a target at a peripheral that does not map to a specific service, skill group, or agent.

How to Delete a Script Contents Introduction Document ID: 24820

By continuing to use this website, you agree to their use. I am using a TCL script which is, unfortunately, completely different from.

The routing target receives the contact and processes it accordingly. April 28, This guide provides an overview using the Cisco Unity Express 7. Misc Sep 13, Call control variables Call control variables provide information about the current contact that is being routed by the script.

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Argy can move a dance floor of sweaty bodies with house music without resorting to the hands-in-the-air syncopated beats that often have wailing house divas behind them.

Anyone have access to the Auto attendant Cisco. Misc ivm Wayne Cunningham May 2, Routing scripts can send requests to agents based on business rules regardless of the channel from which the request came.

Cisco ICM Internet Script Editor | My Blog

For example, a customer may require help installing software, and thus the Technical Support service. For example, features such as dial-by-name are represented as one option using drop-down menus. Administrative scripts run on a schedule you determine. This site uses cookies.

Cisco ICM Software – Script Editor Guide – documentation kit

A service is associated with a peripheral. Click Utilities to download the Cisco Unity Express editor and install it on a. Student 1 and Student 2: We delete comments that violate our policywhich we encourage softaare to read. Argy, ‘Poke Her Flat’: Target requery Target Requery is a script node feature that addresses routing failures due reoease transient failures in the network such as network congestion.

Caller-entered digits Caller-entered digits are numbers entered by the caller in response to prompts. With its thick plastic arms and strongly engineered hinges, the PortaGrip car mount won’t be easily dislodged from a windshield or broken in the automotive environment.